Privacy Policy

neuronest eCommerce ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, subscribe to our services, book a consultation, or use our eCommerce platform.

By using neuronest eCommerce, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Business name
• Billing and subscription details
• Account login details
• Messages or inquiries submitted through forms
• Consultation booking details, including preferred date, time, and message

We may also collect certain information automatically when you use our website or platform, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time and date of visit
• Platform usage activity
• Error logs and performance data

This information helps us improve our services, maintain security, and provide a better user experience.

We use the information we collect for the following purposes:

• To create and manage user accounts
• To provide, operate, and maintain our platform
• To process subscriptions, payments, and billing
• To respond to consultation requests and support inquiries
• To send account, billing, security, and service-related notifications
• To improve website performance and user experience
• To monitor and prevent fraud, abuse, or security threats
• To comply with legal and regulatory obligations
• To send product updates or marketing communications where permitted by law

You may opt out of marketing communications where applicable, but we may still send important service-related messages.

If you subscribe to a paid plan, payment and billing information may be processed by third-party payment service providers.

We do not intentionally store full credit card or sensitive payment card details on our own servers. Payment information is handled by secure third-party payment processors according to their own privacy and security policies.

We may store limited billing-related information, such as payment status, invoice details, subscription plan, and transaction reference numbers, for account management and record-keeping purposes.

We may use cookies and similar tracking technologies to improve our website and platform.

Cookies may be used to:

• Keep users logged in
• Remember user preferences
• Improve website performance
• Understand how users interact with our platform
• Support security and fraud prevention
• Analyze traffic and usage patterns

You can control or disable cookies through your browser settings. However, some parts of the platform may not function properly if cookies are disabled.

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business and platform, including:

• Hosting providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools
• Security and monitoring services

These service providers are only allowed to use your information as necessary to provide services to us and are expected to protect your information.

We may also disclose your information if required to do so by law, regulation, legal process, or government request, or when necessary to protect our rights, users, platform, or the public from fraud, abuse, or security threats.

Some of our service providers may store or process data in countries outside your country of residence.

By using neuronest eCommerce, you understand that your information may be transferred to and processed in other countries where data protection laws may differ from those in your location.

We take reasonable steps to ensure that your personal information is handled securely and in accordance with this Privacy Policy.

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

We may retain information for reasons such as:

• Maintaining your account
• Providing active services
• Processing billing and subscriptions
• Responding to support requests
• Meeting legal, tax, accounting, or reporting requirements
• Preventing fraud, abuse, or security incidents

When personal information is no longer required, we will delete, anonymize, or securely store it according to applicable requirements.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures may include secure hosting, access controls, password protection, encryption where appropriate, monitoring, and regular security improvements.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential and using a strong password.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request information about how your data is used

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

We may need to verify your identity before responding to certain requests.

You may request deletion of your account by contacting us.

After receiving your request, we will take reasonable steps to delete or deactivate your account and personal information, unless we are required to keep certain information for legal, billing, security, or legitimate business purposes.

Some information may remain in backups or records for a limited period before being securely removed.

neuronest eCommerce is intended for business users and is not directed toward children.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

Our website or platform may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to read the privacy policies of any third-party websites they visit.

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last updated" date at the top of this page. Any changes will be posted on this page, and continued use of our website or platform after changes are posted means you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, you may contact us at:

Email: support@neuronest.dev

You may also contact us through the consultation form available on our website.