Terms of Service

Welcome to neuronest eCommerce.

These Terms of Service ("Terms") govern your access to and use of the neuronest eCommerce website, platform, services, and related features provided by neuronest eCommerce ("we", "us", or "our").

By accessing or using neuronest eCommerce, creating an account, subscribing to a plan, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or platform.

neuronest eCommerce provides tools and services that help businesses create, manage, and operate online stores.

Our services may include features such as:

• Online store creation
• Product management
• Order management
• Customer management
• Business dashboard
• Subscription-based access
• Consultation and support services
• Other related eCommerce tools and features

We may update, improve, modify, or remove features from time to time to improve our services.

To use certain features of neuronest eCommerce, you may need to create an account.

You agree to provide accurate, complete, and updated information when creating your account.

You are responsible for maintaining the confidentiality of your login details, including your username, email, and password.

You are also responsible for all activities that occur under your account.

If you believe your account has been accessed without permission, you must contact us immediately.

By using neuronest eCommerce, you confirm that you have the legal ability to enter into these Terms.

If you are using our services on behalf of a business, company, or organization, you confirm that you have authority to accept these Terms on behalf of that business, company, or organization.

Some features of neuronest eCommerce may require a paid subscription.

By subscribing to a paid plan, you agree to pay the applicable fees for the selected plan.

Subscription fees, billing cycles, available features, and plan limits may be displayed on our website or communicated to you before purchase.

We may use third-party payment processors to handle payments securely.

You are responsible for providing accurate billing information and ensuring that payments are completed on time.

If payment fails, your access to paid features may be suspended, limited, or cancelled.

You may request to upgrade, downgrade, or cancel your subscription according to the options available on our platform or by contacting us.

If you cancel your subscription, your access to paid features may continue until the end of the current billing period, unless otherwise stated.

After cancellation, some features, data, or services may no longer be available.

We reserve the right to change subscription plans, pricing, or features. If pricing changes apply to your active subscription, we will take reasonable steps to notify you before the changes take effect.

Payments made for subscriptions, services, or consultations may be non-refundable unless otherwise stated or required by applicable law.

Refund requests may be reviewed on a case-by-case basis.

We reserve the right to refuse a refund where services have already been provided, where platform access has already been used, or where the request does not meet our refund conditions.

You may upload, submit, or manage content through neuronest eCommerce, including product details, images, descriptions, business information, customer information, and other store-related content.

You retain ownership of the content you submit to the platform.

By using our platform, you grant us a limited right to store, process, display, and use your content only as necessary to provide and operate our services.

You are responsible for ensuring that your content is accurate, lawful, and does not violate the rights of others.

You agree not to use neuronest eCommerce for any unlawful, harmful, or abusive purpose.

You must not:

• Violate any applicable laws or regulations
• Upload false, misleading, illegal, harmful, or offensive content
• Sell prohibited, illegal, counterfeit, or restricted products
• Attempt to hack, disrupt, overload, or damage our platform
• Access another user's account without permission
• Copy, resell, or misuse our services without permission
• Use the platform to send spam, phishing messages, or harmful content
• Upload malware, viruses, or malicious code
• Interfere with the security or performance of the platform

We reserve the right to suspend or terminate accounts that violate these Terms.

If you use neuronest eCommerce to operate an online store, you are responsible for your own business activities.

This includes:

• Product accuracy
• Product pricing
• Order fulfillment
• Customer communication
• Delivery and shipping arrangements
• Refunds and returns to your customers
• Taxes, invoices, and legal compliance
• Business licenses or approvals where required
• Compliance with consumer protection and eCommerce laws

neuronest eCommerce provides platform tools, but we are not responsible for disputes between store owners and their customers unless specifically agreed otherwise.

We aim to keep neuronest eCommerce available and reliable.

However, we do not guarantee that the platform will always be available, uninterrupted, error-free, or secure.

Access may be affected by maintenance, updates, technical issues, third-party service failures, internet problems, or events outside our control.

We may suspend or restrict access temporarily to maintain or improve the platform.

neuronest eCommerce may integrate with or rely on third-party services, such as payment processors, hosting providers, analytics tools, email services, or delivery-related tools.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for the actions, performance, availability, or policies of third-party services.

All rights, title, and interest in neuronest eCommerce, including our website, platform design, software, branding, logos, text, graphics, and related materials, belong to us or our licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or exploit any part of our platform without written permission.

Using neuronest eCommerce does not give you ownership of our intellectual property.

Your use of neuronest eCommerce is also governed by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store, and protect your information.

We may suspend, restrict, or terminate your account if:

• You violate these Terms
• You fail to pay applicable fees
• You misuse the platform
• Your activity creates legal, security, or operational risk
• We are required to do so by law
• We discontinue the service or any part of it

You may stop using our services at any time.

After termination, your access to the platform may be removed, and some data may be deleted or retained according to our Privacy Policy and legal requirements.

neuronest eCommerce is provided on an "as is" and "as available" basis.

We do not guarantee that the platform will meet every business need, generate sales, increase revenue, or operate without errors.

You are responsible for deciding whether our services are suitable for your business.

To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neuronest eCommerce will not be liable for indirect, incidental, special, consequential, or punitive damages.

This includes loss of profits, revenue, data, customers, business opportunities, goodwill, or platform access.

Our total liability for any claim related to the services will not exceed the amount you paid to us for the service during the period giving rise to the claim, unless applicable law requires otherwise.

You agree to defend, indemnify, and hold harmless neuronest eCommerce from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the platform
• Your violation of these Terms
• Your business activities
• Your products or services
• Your user content
• Your violation of any law or third-party rights

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Continued use of neuronest eCommerce after changes are posted means you accept the updated Terms.

If you do not agree with the updated Terms, you should stop using the platform.

These Terms shall be governed by and interpreted according to the laws applicable in Sri Lanka, unless otherwise required by applicable law.

Any disputes arising from these Terms or your use of neuronest eCommerce shall be handled through the appropriate courts or dispute resolution processes available under applicable law.

If you have any questions about these Terms of Service, you may contact us at:

Email: support@neuronest.dev

You may also contact us through the consultation form available on our website.